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Last updated: 23 Jun 2026 at 14:47 UTC

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Review of by Spangle — 08 Feb 2017

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One of these days, these painfully cute romantic comedies will drive me up the wall. You've Got Mail is particularly egregious with Joe Fox (Tom Hanks) lying to Kathleen Kelly (Meg Ryan) throughout the film. I should hate this. I know that. It is really stupid and cheesy, but I cannot help myself. I keep watching these mushy and cute romantic comedies and I keep loving the blasted things. Tom Hanks and Meg Ryan have insatiable chemistry and my heart is broken, ok not broken, but disheartened when I realize they stopped making movies together after this. I need more dammit. This is a tough film to review because it is so non-descript that there is really nothing to chew on. There is no meat here, as it is just cliched and capitalizing on the chemistry between the two and on Hanks' rising star power.

That said, the real highlight here is the chemistry. Hanks and Ryan are tremendous together. Their banter, negative encounters, and positive encounters, always feel authentic. They feel like real people and always feel connected to one another. Both turn in great performances as well, really displaying their respective charisma and maximizing on its potential in romantic comedies. Though Joe Fox is a jerk for lying, Hanks is such a charismatic actor, it is not hard to still want Kathleen to see past his awfulness.

Additionally, the film is a bit ahead of its time. Yes, the AOL dial-up is from the past and glorious, but meeting people online is more common nowadays and this film really captured that anxiety. Will they like me? What do they look like? There are ways to avoid it now, but some still do find themselves in this situation. Somehow, Nora Ephron captured this brilliantly with both characters being terrific in displaying the anxiety and, of course, Joe's reaction with his friend Kevin (Dave Chappelle) to seeing Kathleen waiting for him.

Interestingly, the film is also a compelling look at business. Book store rivals, Joe Fox is heir to the throne of a large company. Kathleen is heir to the wooden chair of a small storefront. The two are combative in business, hence why their meeting was so truly awkward and unlikely. Ephron plays on that angle a bit too much in the romance, hence the lying. But, in its portrayal of a big business steam rolling a small one, it shows both sides incredibly well. Yes, it is tragic to lose that small store that was always on the street and connected with the local people. However, the big store is not all bad. The employees may be less knowledgeable and management more disconnected, but it has larger reach and is more affordable. For books, this is a great thing as it allows reading to reach more people and the extra amenities in the store do foster community and establish the store as one that people would like to be in with a good book in front of them. Yet, it attracts incredibly negative attention for derailing popular local stores, even though they too provide a valuable service.

Impeccably cute, but a little grating at times, You've Got Mail is simply an excuse to watch Tom Hanks and Meg Ryan hang out for two hours. It may be surprising, but this has a lot of entertainment value on its own. Plus, did I mention how cute this film is? Ugh is it ever cute.

This review of You've Got Mail (1998) was written by on 08 Feb 2017.

You've Got Mail has generally received positive reviews.

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